FAQ & Help

REGISTRATION

 

DO I NEED AN ACCOUNT TO ORDER?

Yes, you have to register an account to place and order. We highly suggest you to register to get all of our most recent updates and faster future checkouts.

 

IS MY PERSONAL INFORMATION GOING TO BE KEPT PRIVATE?

No need to worries, Meiji guarantees to keep all of the information private and safe.

 

HOW DO I RESET MY PASSWORD?

By click the ‘Forgot your password’ link and follow the instructions.

 

ORDERING

 

I WOULD LIKE TO ORDER SOLD OUT ITEMS. IS IT POSSIBLE?

Kindly contact us, we might be able to look it up at our stores or stock list to see if we still have what you are looking for.

 

CAN I CANCEL MY ORDER?

Sorry, unfortunately you cannot cancel your order after payment.

 

HOW DO I KNOW WHICH SIZE TO CHOOSE?

You can always refer to the Size Info section at our product’s description.

 

WHAT KIND OF PAYMENT DO YOU ACCEPT?

We accept Bank Transfers and Credit Card (Visa & MasterCard). For more details please visit our Terms & Condition page.

 

IF I BOUGHT A PRODUCT THAT IS TOO BIG OR TOO SMALL, CAN I EXCHANGE IT?

Sure, as long as the products are unworn, undamaged, and unused condition. The price tag on the product should be intact and you only can return within 3x24 hours after you received the product. All the shipping fee is on you.

 

WHAT SHOULD I DO IF I RECEIVE A PRODUCT WHICH IS FAULTY?

Please contact or email us with an image of the faulty product, our team will advise on the best solution including refund, return or repair options.

 

CAN I BECOME YOUR RESELLER?

Please contact us personally through email: hello@meijibeyondfashion  or +6285772829804

 

 

SHIPPING

 

HOW CAN I TRACK MY ORDER?

You can track your orders through ‘My Orders’.

 

CAN I GET MY ORDER EARLIER THAN THE ESTIMATED DELIVER TIME?

If you want to get it earlier, please kindly contact us (earliest within 2 days after you confirm the payment) We might deliver you to the fastest option that we can get.

 

 

 

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